Frequently Asked Questions

All our current competitions are displayed on our Competitions page. You can enter a competition by clicking on the [“Enter Now”] button beside the competition you want to enter.

Choose an answer to the question. Select the number of entries you want. All entries made in a single transaction will be classed as having the same answer to the question, and only correct answers will be entered into the draw.

You can find all your entries in your Basket. Click [“proceed to checkout”] to process the order. Existing customers will be asked to log into their account. If you’re a new customer, you will need to enter your details. Tick the box which says you accept our Terms and Conditions.

After completing your purchase, you will be sent an email confirming your order details and ticket number(s). If you have answered the question correctly, you will be entered into the prize draw – good luck! You will not be entered into the draw if you have not answered correctly.

If you haven’t received an email from us confirming your entry and whether you got the question right or wrong, please check your spam folder. If it’s not there, please email us at [email protected].

We also offer a free postal entry route. To enter for free, send your name, address, telephone number, email address and answer to the competition question to us to this address:

23 Meadowfield Avenue, Inverness IV2 5HX, United Kingdom.

All postal entries must be sent by first class post. Bulk entries are not accepted / will be counted as a single entry. You can enter as many times as the competition’s maximum amount of entries. Each free entry must be sent separately.

Every time you enter a competition, we send an email with your order details and ticket number(s). You can also find your tickets in the My Account section on our website.

If you are a winner, we will contact you by phone within 7 days of the competition’s closing date. If any of your contact details have changed before the closing date, you must let us know as we will try to contact you with the information you have given us.

Up-to-date contact information is very important! If we can’t contact you within 14 days of the competition’s closing date, we will need to choose another winner, and you won’t be able to claim the prize. You can check and manage your details through your Account.

Everyone who selects the correct answer to the question is entered into a draw. The winner will then be chosen at random from all the correct entries during a live draw using a random number generator.

If you’ve won, please make sure that you have given us the correct information to get in touch with you or another winner will be chosen! We will contact you within 7 days of the competition’s closing date.

With your permission, we’d also love to share your excitement on our website and social media pages.

You must be 18 years or older to enter, as well as a resident of England, Wales or Scotland.

We can’t accept entries from outside the U.K. as other countries’ laws for running competitions vary, and ours have been organised to comply with national laws. Also, you can’t enter this competition if you are a relative of any of our suppliers – we’re serious about making sure all our competitions are fair and unbiased!

The competition’s closing date and Live Draw times can be found on our website. Don’t forget to tune into our Live Draws over on Facebook to find out if you’ve won!

It’s disappointing, we know. But it is a competition! Incorrect answers will not be entered into the draw. You will still be charged for entry, but you can also try again.

You can enter the competition as many times as you want until you have reached the maximum number of entries. The maximum amount is displayed on the competition’s page.

Whilst this isn’t gambling, we still urge you to keep this fun and not spend more than you can afford!

If you are the winner, the prize will be yours. That means you can do whatever you want with it, including selling it or gifting it to a fortunate friend!

We work within a heavily regulated industry and we take our business very seriously. Your trust is very important to us!

We regularly update our social media with our winners’ stories. We also have a Winners page where you can see all our past winners and the amazing prizes they have won.

Please only buy tickets through our website, and follow our official social media accounts. You can find us on Facebook and Instagram.

We ask for your contact information so that we can run our competitions and award prizes. You can easily opt-out of our mailing list if you don’t wish to receive marketing emails from us.

We won’t use your data for any other purpose or share your data with any third parties unless this is necessary for carrying out the competition. Full details of how we use your data are included in our Privacy Policy.

If you are the winner, we may have to share your details with the Advertising Standards Authority. This is only to confirm that we have carried out the competition and awarded the prizes fairly.

You have the right to opt-out of us using your data at any time. See the question below on how to delete your account.

We’re sorry to see you go!

Email our team at [email protected] if you wish to delete your account.

Please keep in mind that if you ask us to close down your account before the closing dates of any competitions you have entered, you will also be withdrawing from those competitions. This means we can’t refund you any of the entry fees you have paid.

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